Thursday, January 4, 2018

New Year New Computer New Problems

A series of issues occurred with my Mac over the past months. A visit to the Apple store fixed issues temporarily, but the genius working on my machine informed me the battery was dying and could not be replaced. Purchased in 2010, the machine was gradually failing. 

I persevered, transporting my baby home. Problems persisted. My Mac struggled, but I refused to pay attention to the signs of the machine’s demise, reluctant to spend the $$$.

One day I turned Mac on. It started to boot up but after a couple of minutes paused, paralyzed, then shut off. I tried again. Same scenario. And again. Know the saying: the definition of insanity is doing the same thing over and over hoping for a different result? That was me and my computer.

It was time to return to the Apple store, fix my old computer (again) and face the fact it was time for a new one.

Fast forward to my visit to the Apple store. I purchase a new machine and leave the old one for techies to transfer data from the old to my new computer. My Mac died, but the data remained intact.

A day later I pick up my new machine and return home, a happy customer.

I purchased Microsoft Office with the proviso I install it myself. Easy, I was told. Go to the website, key in the product code, download and install.

An agonizing couple of hours ensued. A few seconds after clicking install, a message appeared on the screen. Error. The program could not be installed. Call Microsoft.


I called the number indicated on the screen and a harrowing hour plus brought both hub and me ready to throw the computer out the window. Luckily temperatures in the single digits and high winds prevented us from opening windows or doors unnecessarily.

The technician on the other end of the phone line informed us my new machine was infected and the only cure was to spend $200 for a certified network engineer to get rid of the infection. We are not techies and did not understand most of what the technician told us. He got more aggressive as time passed and grew angry at our questions. Neither one of us wanted to spend the money on something we did not understand. We got irritated with the man attempting to talk us into moving forward.

We needed a second opinion. I hung up and called Apple. A pleasant speaking woman heard my pleas.

A half hour later Microsoft Office was installed on my new machine.

An online search discovered numerous entries about scammers doing exactly what the man on the phone tried to do - talk us into paying $200 to clean the machine. It is a mystery how a Microsoft Office install got sidetracked to scammers probably operating out of a warehouse in India.

A day later hub and I recovered from the stressful experience. My new computer works - so far - without a glitch.

New year, new computer, hopefully no more problems. 

5 comments:

  1. ALWAYS check the URL of the website that you click on. The ones that sometimes come to the top are spammers and thieves. My husband had this problem when he was trying t download new maps from Garmin and the site he chose was not the authenticated one. https is helpful but not guarenteed, I think.

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  2. It is dangerous looking for Microsoft Tech support. I try to only call the numbers supplied in the package and not numbers on the screen.

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  3. Technology can be a nightmare sometimes can't it? The problem is that people do try to take advantage of people because most of us aren't IT savvy - otherwise we would be IT Engineers! GLad you got it sorted out.
    Sue from Sizzling Towards 60 & Beyond

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  4. There's no end to the number of scams consumers can fall victim to. Easily, too.

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  5. You have to be so careful with everything but awful to have a brand new computer and have it get infected right out of the gate. Glad it's fixed and you're running again.

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